I guarantee all of the handmade energy jewelry pieces that I create. If your piece happens to arrive damaged, or if it happens to break while in your care, please notify me as soon as possible. I will happily fix your piece or make a new one for you. All sales are final. If you have a concern regarding a product or service received, I am happy to visit with you in creating a resolution together. Please call Kristy at (913) 961-2365 or email email@example.com with any questions or concerns.