I guarantee all of the handmade jewelry pieces that I create. If your piece arrives damaged, or if it happens to break, please notify me by email at firstname.lastname@example.org. I will happily fix your piece or make a new one for you. All sales are final. If you have a concern regarding a product or service received, I am happy to talk with you in creating a resolution together. Please call Kristy at 720-663-7069 or email email@example.com with any questions or concerns.